Help centre
Returns and Complaints
You have 14 days to return without giving a reason, plus a 2-year statutory warranty on every product.
- 14 daysTo return, no reason needed
- 2 yearsWarranty on every product
- within 14 daysRefund time
- E-mailQuick contact about returns
- 1
Start your return online
Enter your email and order number in the form below, select the items and a reason. You can also do this in My account.
- 2
Wait for our reply
We will check your request and email you with the return address. Please do not send the parcel earlier.
- 3
Send it back and get your refund
Once we receive and check the product, we refund you using your original payment method.
Online return
Start a return in 2 minutes
Enter your email and order number, select the items and a reason. Your request comes straight to us and we will email you the next steps.
- No forms to print
- Request status in My account
- Refund to your original payment method
Request sent
14-day returns without giving a reason
If a product does not suit you, you can withdraw from the contract within 14 days of receiving your parcel, without giving a reason. Submit your request online using the form on this page or in My account.
How to return a product step by step
- Fill in the return form and enter your order number and the email address used for the purchase.
- Wait for an email with the confirmation and the address to send the parcel to.
- Pack the product carefully, ideally in its original packaging, and send it within 14 days of your request.
- We refund the money within 14 days of receiving your statement, using the same payment method. We may withhold the refund until we receive the product.
Product complaints
If a product is faulty or not as described, submit a complaint using the form on this page or by email. Describe the problem and, if possible, attach photos. We reply within 14 days, and once the complaint is accepted we will fix the problem, replace the product or refund your money.
2-year warranty
Every ImpressCase product is covered by the warranty.
Reply within 14 days
We usually reply much faster, within 1-2 business days.
Frequently asked questions about returns
Can I exchange a case for a different model?
Yes. Submit a return request and order the new case separately. This way you do not have to wait for the return to be processed.
How long does a refund take?
Up to 14 days from receiving the statement of withdrawal. The refund may be withheld until the parcel reaches us.
What if the parcel arrives damaged?
Take photos of the parcel and the product and submit a complaint. Damage in transport is handled as a priority.
You will find the full rules in our Terms and Conditions, including the model withdrawal form.